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1. Q: Are these really Genuine Toyota Accessories?
A: Yes, all items with "Genuine Toyota" at the start of their descriptions
are Genuine Toyota Accessories, they are the same accessories that any Toyota dealer
in the US sells, backed by Toyota's 12 months/ unlimited mileage Warranty against
defects at any dealership in the US.
All other items are backed by their manufactures individual warranties.
2. Q: Why do I have to have my shipping address on file with my credit
card company?
A: To protect both the cardholder and ourselves from fraud we require that the address
the order is shipping to be on file with your credit card company. Without that
step it is far too easy for someone to place an order using your card without your
authorization or knowledge and have it shipped to whatever addresses they like.
3. Q: Do you accept other forms of payment?
A: We are only able to accept credit cards issued by US banks with matching billing
information. No money order, no check, no PayPal.
4. Q: Will the accessory fit on another year or model?
A: Toyota doesn't provide any cross-reference information for any of the parts or
accessories. We have no information on if an item might fit another year or model.
For safety and warranty reasons all accessories are only sold for the years and
models listed. Installing any item on another year or model is not recommended,
may be dangerous and will void any warranty coverage.
5. Q: Is there any type of discount if I place a large order?
A: No, since our pricing is based on the quantity of orders placed over the Internet
as a whole. We are not able to offer additional discounts on orders.
6. Q: Can I pick up my order to save on shipping?
A: No, we aren't setup for will call. All orders must be shipped.
7. Q: Will I be charged sales tax on my order?
A: Only on orders being shipped to California addresses. Since
we are located in California we are required to charge 10.25% tax
on those shipments. It will be added to the total on those orders.
8. Q: What if my order is damaged on its way to me?
A: Although years of shipping accessories have taught us how to best package them
to ensure that they arrive in perfect shapes it is still a possibility that the
shipper may damage an item in transit. If you receive a damaged item, please notify
us immediately by email and hold onto the item and all of the original packaging.
We will handle the claim with the shipper and also handle getting you a replacement.
9. Q: Can you ship to my country?
A: We only ship to the 50 United States.
10. Q: What if there is an error with the price or a glitch in the shopping
cart causes it to register incorrectly?
A: We can only honor the posted price on the website. In the event of an error with
the listing in your shopping cart or online invoice we will hold the order and contact
you with the corrected information and will not proceed with the order until we
hear back from you.
11. Q: Will you ship one order to multiple addresses?
A: We do not offer shipping of one order to multiple addresses at this time. A separate
order will need to be placed for each shipping address.
12. Q: Are you an authorized Toyota dealership?
A: Yes - we are Norwalk Toyota, which is located in the Southern California.
13. Q: Can I place my order over the phone instead of online?
A: Sorry, Internet order only.
14. Q: Can I come to your dealership and pick up my parts?
A: Sorry, pick-up is not offered at this time.
15. Q: If I select 2nd day or next day air shipping am I guaranteed
to have the parts in that time?
A: UPS shipping times are "in transit" times. This time does not include the handling
time if a part is not in stock and needs to be ordered. The shipping time frame
starts when UPS picks up your package.
16. Q: How private is the information I supply online?
A: We respect your privacy and we don't release any of your information to any third
party or use any of the information for anything other than processing your order.
Your order information is encrypted for safe transmission over the Internet.
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